Welcome to TVL-Club. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and transparent manner.
TVL-Club is a membership-based travel services club that supports travelers through a single point of access to travel-related information, resources, services, and member benefits.
By accessing our website, mobile applications, member portal, or using any of our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
When you register as a member, contact us, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
- Membership information
- Travel preferences
- Emergency contact information (if provided)
- Payment and billing information
Travel-Related Information
To provide travel support services, we may collect:
- Travel itineraries
- Destination preferences
- Booking details
- Travel assistance requests
- Loyalty program information (when voluntarily provided)
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Create and manage your membership account
- Provide travel support and member services
- Process membership payments and renewals
- Communicate important membership updates
- Respond to inquiries and support requests
- Personalize member experiences
- Improve our services and website functionality
- Send newsletters, promotions, and travel-related offers (where permitted by law)
- Comply with legal obligations
3. Sharing of Information
TVL-Club does not sell your personal information.
We may share information with:
Service Providers
Third-party companies that help us operate our services, including:
- Payment processors
- Website hosting providers
- Customer support platforms
- Email communication providers
- Travel-related service partners
Travel Partners
When necessary to fulfill member requests or travel-related services, we may share relevant information with:
- Airlines
- Hotels
- Tour operators
- Transportation providers
- Travel insurance providers
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws or regulations
- Respond to legal requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze website traffic
- Enhance member experience
You may adjust your browser settings to refuse cookies, though some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain membership records
- Fulfill legal and regulatory obligations
- Resolve disputes and enforce agreements
When information is no longer required, we will securely delete or anonymize it where appropriate.
7. International Data Transfers
As a travel services organization, your information may be processed or stored in countries outside your country of residence.
Where required, we take appropriate measures to ensure personal information remains protected in accordance with applicable privacy laws.
8. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal data
To exercise these rights, please contact us using the information below.
9. Marketing Communications
We may send members travel news, updates, special offers, and club announcements.
You may opt out of promotional communications at any time by:
- Clicking the unsubscribe link in emails
- Updating your account preferences
- Contacting us directly
Operational and membership-related communications may still be sent when necessary.
10. Children’s Privacy
TVL-Club services are intended for individuals aged 18 years and older.
We do not knowingly collect personal information from children without appropriate parental or guardian consent as required by applicable law.
11. Third-Party Links
Our website and services may contain links to third-party websites, travel providers, or partner services.
We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please Contact Us.
By becoming a member of TVL-Club or using our services, you acknowledge that you have read and understood this Privacy Policy.