Q: What is Travel Club Company Ltd.?
A: Travel Club Company Ltd. is a Hong Kong incorporated company (company number 2345388) offering membership-based travel-related services and benefits, including (where available) access to prepaid card programmes and travel support services.
Q: Who can become a member?
A: Membership is generally available to individuals who satisfy the Club’s eligibility criteria and successfully complete required identity verification and compliance checks. The Club may decline applications in its discretion, including for compliance and risk reasons.
Q: How do I apply?
A: Submit a completed Membership Application with the required supporting documents and pay the Membership Fee. The Club will complete onboarding and compliance checks and will notify you if your application is accepted.
Q: What documents will I need to provide?
A: Typically: (i) passport identification; (ii) proof of residential address; and (iii) KYC information relevant to anti-money laundering and counter-terrorist financing requirements. The Club and/or programme partners will also perform sanctions and PEP screening. Additional documents may be required depending on the services requested.
Q: What is included in the membership fee?
A: The membership fee covers access to the Club’s membership programme and member communications and allows Members to request Club Services. Specific services (for example, travel bookings, visa application fees, insurance premiums or prepaid card fees) may carry separate charges.
Q: How much is the membership fee?
A: HKD 800 per annum for the first calendar year and HKD 600 per annum for each subsequent calendar year (payable in advance), subject to change with notice.
Q: Do you guarantee I will receive a prepaid card?
A: No. Prepaid cards (where offered) are issued by third-party programme partners and/or licensed issuers. Card issuance and ongoing availability are subject to the issuer’s terms and compliance requirements.
Q: Are you a bank or card issuer?
A: No. The Club is not a bank and does not issue prepaid cards. The Club may facilitate access to prepaid card programmes operated by third parties.
Q: Can you guarantee visa approvals or entry permissions?
A: No. Visa outcomes and entry permissions are determined solely by the relevant authorities. The Club can assist with preparation and submission processes but cannot guarantee outcomes or processing times.
Q: What happens if I fail KYC or sanctions screening?
A: If required checks cannot be completed to the Club’s or programme partners’ satisfaction, or if screening indicates heightened compliance risk, the Club may decline or terminate membership and/or restrict certain services.
Q: Can I transfer my membership to someone else?
A: Membership is personal and non-transferable unless the Club agrees otherwise in writing.
Q: How do I cancel my membership?
A: You can request cancellation by giving written notice to the Club. The Membership Fee is generally non-refundable unless required by law or expressly agreed by the Club in writing.
Q: How does the Club handle my personal data?
A: The Club uses personal data to process your application, provide services and satisfy compliance requirements. The Club may share data with service providers and programme partners, including for identity verification, sanctions screening and service fulfilment.
Q: Where is the Club located?
A: The Club’s registered office is at Room 805-6, 8/F, Prosperity Millennia Plaza, 663 King’s Road, North Point, Hong Kong.
Q: I have more questions. How can I contact the Club?
A: Please contact the Club using the communication channels provided in your membership communications or via the contact details published by the Club from time to time.